Terms and Conditions

Welcome to One Houndred Ltd! These Terms and Conditions apply to all purchases made through our online store. By placing an order, you agree to these terms. Please read them carefully before making a purchase.

Ordering Process

  • Account Creation: You can place an order as a guest or create an account for faster checkout and order tracking.
  • Order Confirmation: Once your order is placed, you’ll receive an email confirmation. This confirms we’ve received your order but does not guarantee acceptance.

  • Order Acceptance: We reserve the right to cancel any order due to stock limitations, pricing errors, or payment issues.

Pricing and Payment

  • Currency: All prices are listed in £ (GBP)
  • Payment Methods: We accept [list payment methods, e.g., credit cards, PayPal].
  • Taxes and Fees: Prices include applicable taxes, but additional fees like shipping may apply depending on the order total.
  • Discounts and Promotions: Discounts are applied at checkout and are subject to the terms of the promotion.

Shipping and Delivery

  • Shipping Locations:
    We currently offer shipping to the UK and other select countries.
    Click here for a full list of countries we ship to.

  • Free Shipping: Available for orders over £20 within the UK.

  • Delivery Times: Estimated delivery times are [X-Y] business days, depending on your location.

  • Tracking Information: Once your order ships, you’ll receive a tracking number via email for real-time updates.

  • Customs and Duties: International buyers are responsible for any applicable customs fees or import taxes.

Return Policy

At One Houndred Ltd, we want you and your furry friends to be completely satisfied with your purchase. If for any reason you're not happy, you can return your order under the following conditions:

Returns Eligibility
Timeframe: Products must be returned within 14 days of purchase to qualify for a refund.
  • Condition: Items must be unused, unopened, and in their original packaging.
  • Non-Refundable Items: Customized or perishable products are non-refundable unless they arrive damaged or defective.
How to Initiate a Return

To start the return process, please contact us at Jordan@onehoundred.com with the following details:

  • Your order number
  • The reason for return
  • Photos (if applicable) of damaged or incorrect items

Our team will provide instructions on how and where to send your return.

Check more here.

Refund Process
Once we receive your returned items and verify their condition, we’ll process your refund to the original payment method.
  • Refund Timeline: Refunds are typically processed within 7-10 business days after receiving your return.
Return Shipping
  • Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

Product Information and Usage

  • Safe for Daily Use: Our products are made with 100% natural ingredients, suitable for daily use.
  • Product Descriptions: We strive for accuracy, but slight variations in color or packaging may occur.
  • Veterinary Advice: Always consult your veterinarian before introducing new products to your pet, especially for pets with existing health conditions.

Buyer Responsibilities

  • Ensure the shipping address is accurate to avoid delivery delays.
  • Use products as directed. One Houndred Ltd is not responsible for misuse or adverse effects caused by improper usage.

Privacy and Data Protection

Your personal information is used solely to process your order and improve your shopping experience. For more details, refer to our Privacy Policy.

Liability

  • One Houndred Ltd is not liable for any damages or loss resulting from the use of our products beyond their intended purpose.
  • In the event of a dispute, our liability is limited to the value of the purchased product.

Changes to Terms and Conditions

We may update these terms periodically. Any changes will be effective upon posting on this page.

Contact Us

For questions or concerns about your order, please contact us:
📧 Email: Jordan@onehoundred.com
📞 Phone: 01156476100
📍🗺️ 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ