Return Policy

Return Policy

At One Houndred Ltd, we want you and your furry friends to be completely satisfied with your purchase. If for any reason you're not happy, you can return your order under the following conditions:

1. Returns Eligibility

  • Timeframe: Products must be returned within 14 days of purchase to qualify for a refund.
  • Condition: Items must be unused, unopened, and in their original packaging.
  • Non-Refundable Items: Customized or perishable products are non-refundable unless they arrive damaged or defective.

2. How to Initiate a Return

To start the return process, please contact us at Jordan@onehoundred.com with the following details:

  • Your order number
  • The reason for return
  • Photos (if applicable) of damaged or incorrect items

Our team will provide instructions on how and where to send your return.

3. Refund Process

  • Once we receive your returned items and verify their condition, we’ll process your refund to the original payment method.
  • Refund Timeline: Refunds are typically processed within 7-10 business days after receiving your return.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

5. Questions?

If you have any questions about our return policy, feel free to reach out at Jordan@onehoundred.com. We’re here to help!