Frequently Asked Questions (FAQs)

1. What products do you offer?

We provide a range of 100% natural pet dental care products, including toothbrushes, toothpaste, dental sprays, water additives, and dental powders. All our products are designed to be safe for daily use.

2. Do you offer free shipping?

Yes, we offer free shipping on all UK orders over £20. Orders under £20 will have standard shipping rates applied at checkout.

3. Which countries do you ship to?

We ship to the UK and select international destinations. For a complete list of countries and shipping details, please click here.

4. How long will it take for my order to arrive?

Delivery times depend on your location:

  • UK Orders: Delivered within 2-5 business days.
  • International Orders: Delivered within 7-14 business days, depending on your location.

You’ll receive a tracking number once your order is shipped.

5. What is your return policy?

We accept returns within 14 days of purchase for a full refund. Items must be unused, unopened, and in their original packaging. To start a return, contact us at Jordan@onehoundred.com. For more details, visit our Return Policy page.

6. How can I contact your customer support team?

You can reach us via:
📧 Email: Jordan@onehoundred.com
📞 Phone: 01156476100
We’re available Monday to Friday, 9 AM – 6 PM.

7. Are your products safe for daily use?

Absolutely! All our products are made with natural, chemical-free ingredients and are safe for everyday use, ensuring your pet maintains optimal oral health.

8. Can I use your products for different types of pets?

Yes! Our products are suitable for dogs, cats, rabbits, and more. If your pet has specific health conditions, we recommend consulting your veterinarian before use.

9. Do you offer discounts or promotions?

Yes, we regularly run exclusive discounts and bundle deals. Subscribe to our newsletter to stay updated on our latest offers.

10. What should I do if my order is damaged or incorrect?

We’re here to help! Contact us at Jordan@onehoundred.com within 48 hours of receiving your order. Please include your order number and photos of the damaged or incorrect items, and we’ll resolve the issue promptly.